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WebTitan(Sugarloaf 5.01+)
WebTitan(4.17 or Earlier)
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Announcements
4
Reporting Service Issue – AP Southeast 2
WebTitan Scheduled Upgrades
Investigating – DNS Resolution USA1 and USA3
usa3.webtitancloud.com DNS incident: 2026-Feb-23 20:00 GMT
Getting Started (Customer)
7
Step 1: Log in to WebTitan
Step 2: Add your Location(s)
Step 3: Configuring your Default Policy
Step 4: Create a Custom Policy
Step 5: Install WebTitan SSL certificate
View all 7
WebTitan OTG (Windows)
27
WebTitan OTG for Windows
What You Need to Know Before Installing OTG for Windows
Prerequisites for OTG for Windows Installation
Deploying OTG for Windows Using Intune
Downloading and Installing OTG for Windows
View all 27
WebTitan OTG (Mac)
13
What You Need to Know Before Installing OTG for Mac
Prerequisites for OTG for Mac Installation
Deploying OTG for Mac Using Intune
Upgrading OTG 2 for Mac Using Intune
Downloading and Installing OTG for Mac
View all 13
WebTitan OTG (Chromebooks)
12
WebTitan OTG for Chromebooks
What You Need to Know Before Installing OTG for Chromebooks
Prerequisites for OTG for Chromebooks Installation
Deploying OTG for Chromebooks
Importing a WebTitan TLS Root Certificate in Google Workspace
View all 12
Global Settings (MSP)
6
Global Block Page
Step 3: Edit your Global Default Policy
Category Descriptions
Content Filtering Level Descriptions
Step 4: Add your Global Domains
View all 6
Settings (MSP)
8
Administrators
Customizing your Interface
Adding Support Links
Email Settings
Certificates
View all 8
Settings (Customer)
6
Administrators
Certificates
Downloading an SSL or PEM Certificate
Importing a WebTitan TLS Root Certificate in Google Workspace
Testing Domain Categorization
View all 6
Reporting (Customer)
9
Reporting
Exporting Report Data
Summary Report
Behavior Reports
Blocked Reports
View all 9
Content Filtering (Customer)
5
Domains
Managing Domains
Adding an Allowed Domain
Adding a Blocked Domain
Block Page
Policies
8
Policies
Configuring your Default Policy
Managing Custom Policies
Create a Custom Policy
Edit a Custom Policy
View all 8
Security Settings
6
Security
Two-Factor Authentication
Changing your Password
How to reset your WebTitan password
Security Settings
View all 6
Devices
12
Devices
Managing Settings for a Single Device
Changing the Location & Policy Assigned to a Device
Applying a Device Exception to a Single Device
Editing Custom JSON Configuration for a Single Device
View all 12
Device Exceptions
7
Device Exceptions
Adding a Device Exception
Device Exception Rules
Adding a Device Exception Rule
Applying a Device Exception to a Single Device
View all 7
Locations
7
Locations
Managing Locations
Adding a Static IP Location
Adding a Dynamic DNS Location
Adding a Roaming Location
View all 7
Data Offload
4
Data Offload (Customer)
Data Offload (MSP)
WebTitan API Authentication
WebTitan API URLs
Useful Information
5
Anonymous or Misidentified Users
SSL Cert Update: Users Not Seeing their Block Page
Offboarding from WebTitan
WebTitan Upgrade to Errigal: FAQ
Known Issues with WebTitan Errigal
WebTitan Cloud
8
WebTitan Cloud Customer Admin Guide
WebTitan Cloud Service Provider Admin Guide
WebTitan Cloud Azure AD Enterprise App Guide
WebTitan Cloud Release Notes
Installing DNS Proxy
View all 8
WebTitan Release Notes
13
Errigal (5.05)
Errigal (5.04)
Errigal (5.03)
Errigal (5.02)
Sugarloaf (5.01)
View all 13
Users and Groups
2
Managing Users
Managing Groups
WebTitan Dynamic IP Agent Guide
3
Downloading and Installing the Dynamic IP Agent
Troubleshooting the Dynamic IP Agent
WebTitan Dynamic IP Agent FQDNs