WebTitan Help Center

Submit a ticket My Tickets
Login  Sign up


OTG 2 for Chromebooks not available in Google Play Store
The support team has been made aware of OTG2 for Chromebooks not being available in Google Play Store. However, this is not affecting normal operation i...
Thu, 25 May, 2023 at 4:53 PM
Unable to access some sites that use cloudfront.net
TitanHQ support are aware of subdomains of cloudfront.net being classified as “Phishing”.  If you are experiencing issues accessing Amazon or other sites th...
Fri, 24 Mar, 2023 at 4:26 PM
Sharepoint.com being blocked
TitanHQ support are aware of SharePoint.com being classified as “Computers & Technology” and “Download Sites”. This was previously categorised as only “...
Mon, 6 Mar, 2023 at 11:10 PM
3CX issues
We are currently experience technical difficulties with our phone system. We are working on this to have is resolved as quickly as possible. For now, please...
Tue, 21 Feb, 2023 at 12:06 PM
HTTP Blockpages default settings
After the recent security update to WebTitan, HTTP Block pages will use default settings only. 
Thu, 26 Jan, 2023 at 10:56 AM
New OTG installations and block pages (resolved)
The TitanHQ Support Team is aware of issues with respect to:   New OTG installations Intermittent block page issues   These are currently being inves...
Fri, 20 Jan, 2023 at 11:46 AM
WebTitan Intermittent Issues
TitanHQ's WebTitan service has been experiencing intermittent service issues with its Blockpage function due to external malicious traffic activity. It ...
Tue, 3 Jan, 2023 at 4:29 PM
AWS WebTitan Systems not reachable
We have been made aware that many of the machines in AWS are not reachable. We are investigation the problem on all fronts. UPDATE Dec 21 22:07 UTC...
Thu, 22 Dec, 2022 at 2:51 PM
AWS Network Related Outage in us-east-2 / Chicago 2022-12-05 2:34 PM ET US
Between about 2:34 PM and 3:51 PM ET US, there looked to have been a partial networking outage related to WebTitan  / SpamTitan servers in AWS Region us-eas...
Mon, 5 Dec, 2022 at 10:15 PM
Are you receiving OTG Blocked status?
This was a problem we experienced with Windows machines. This has since been resolved. To resolve this, please uninstall the current agent and re-deploy...
Thu, 15 Dec, 2022 at 3:33 PM