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WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

WebTitan Cloud Service Provider Admin Guide

Getting Started with WebTitan Cloud for Service Providers
When your WebTitan Cloud is deployed, you will receive an email with the following information from your account manager: Full FQDN to access your Web...
System & Activity Dashboard (Service Provider)
When you log in to WebTitan Cloud, a dashboard shows an immediate overview of your system and customer activity. You can also click Dashboard in the top r...
Managing Customer Accounts
PAGE CONTENTS Adding a Customer Account Editing a Customer Account Customer Account Settings Deleting a Customer Account Impersonating a Customer A...
Managing Customer Locations (Service Provider)
PAGE CONTENTS Adding a Static IP Customer Location Adding a Dynamic IP Customer Location Adding a Dynamic DNS Customer Location Adding a Roaming Cust...
Managing Customer Devices (Service Provider)
PAGE CONTENTS Changing the Location Assigned to a Device Advanced Device Configuration Go to Customer Settings > Devices to view and manage your...
Importing a WebTitan Cloud License
Note In most cases, your license is pre-loaded by TitanHQ as part of your system build. Go to System Setup > Licensing to import your WebTitan lice...
WebTitan Manual Network Configuration
PAGE CONTENTS IP Configuration Hostname DNS Settings Static Routes Email Settings IP Configuration Go to System Setup > Network > IP Configu...
Configuring System Date and Time in WebTitan Cloud
Go to System Setup > Time to set the system date and time. Using the table below as reference, adjust date and time settings. Click Save to save chang...
Shutdown and Restart of WebTitan Cloud
Go to System Setup > Shutdown/Restart to correctly shut down or restart WebTitan Cloud. Field Description Uptime: The number of days and minutes...
Editing Custom Policies in WebTitan Cloud
Policies determine what categories of website your customers have access to. In addition to the default policy that is assigned to a customer when they ...