Follow the steps below to gather OTG 2 for Windows log files. You may be asked to do this as part of a troubleshooting process.

  1. Right mouse click on the OTG icon in your Windows taskbar and a floating menu displays.

  2. Click Diagnosis... and the Diagnosis window displays.

  3. To gather basic diagnostic data:

    • Click Copy to Clipboard and then paste the text to the location you want, or

    • Click Collect to capture diagnostic data and logs, and have then downloaded as a .zip file to the folder path specified in the Save diagnosis data field. This field can be edited and saved to change the download location.