Troubleshooting
Solutions related to troubleshooting WebTitan
You must exclude your internal domain from using the proxy. In GPO settings tick the 'Bypass proxy for local addresses' box.
You may als...
Mon, 28 Oct, 2013 at 4:36 AM
The images from twitter are drawn from a different domain, .twimg.com,
which is categorized as a "Social Networking site", as a result WebTitan
...
Mon, 13 Oct, 2014 at 5:50 PM
Yes it can,
go to the 'Filtering > Url Keywords' tab
Then add /ajax/updatestatus.php
and
ajax/mercury/send_messages.php
...
Wed, 27 Nov, 2013 at 11:41 PM
Go to the 'Filtering > Domains' tab and add the following domains to
the whitelist, set to 'bypass filtering and authentication'...
Mon, 20 Jun, 2016 at 5:23 PM
WebTitan will need to try repair the disk
If you get a message on the console that says:
Enter full pathname of shell or RETURN for /bin/sh:
...
Wed, 18 Sep, 2013 at 4:24 AM
In your scheduled report settings you must have an email address in the
'From' field, if this is not the case the report will fail to send.
A...
Fri, 10 Oct, 2014 at 12:06 AM
If you have access to the WebTitan console, you must first login using your regular WebTitan administrator login and password
Once logged in, navigate to...
Tue, 18 Feb, 2014 at 3:27 PM
This could be a result of not having enough NTLM/LDAP authenticators
allocated by your system to handle all the authentication requests you
are receivi...
Tue, 11 Feb, 2014 at 2:53 PM
WebTitan uses the configured authentication method to determine the names of users that connect to it. The "anonymous" user is used when an unau...
Mon, 9 Jan, 2017 at 4:00 PM
You can look up the current classification of any site via the 'Content
Filter Lookup' functionality via the Policies > Categories tab.
I...
Tue, 3 Jun, 2014 at 12:52 PM