What?

We want to inform you about an upcoming change to our Errigal API data storage duration. Currently, we retain your data for a period of 35 days, but starting on 01/02/2024, we will be reducing the data storage duration to 5 days.


Why the change?

After careful consideration and feedback from our users, a shorter data storage duration aligns with our customers' needs. This adjustment will help us enhance the overall performance and efficiency of our system while ensuring that your data is handled with the utmost care.


What Does This Mean for You?

If you use the API Data offload feature, with the new 5-day data storage duration, we recommend that you regularly offload history data that you may want to retain for longer periods. This can be done through our API data offloading feature, which allows you to manage and store your history data externally.


How to Offload Your Data:


Data Offload (MSP) (titanhq.com) 

Data Offload (Customer) (titanhq.com)

Use the API offloading feature to export and securely store your data.


We understand that this change may raise questions or concerns. If you have any inquiries or require assistance with the API offloading process, our dedicated support team is here to help. Feel free to reach out by opening a ticket.


We appreciate your understanding and cooperation as we work to improve our services and ensure the highest standards.