We have been made aware that many of the machines in AWS are not reachable.

We are investigation the problem on all fronts.

UPDATE

Dec 21 22:07 UTC - services are restored, root cause investigation underway

UPDATE

Dec 22 03:15 UTC - root cause investigation is continuing

UPDATE

Dec 22 04:30 UTC - Investigation still ongoing for the root cause. Next update before 06:00 UTC

UPDATE

Dec 22 06:00 UTC - No further developments, Investigation still ongoing for root cause. Next update before 10:00 UTC

UPDATE

Dec 22 10:00 UTC -  Investigation still ongoing, night shift team handed over all information to day shift team. Next update before 15:00 UTC

UPDATE
Dec 22 14:51 UTC – Investigation coming to completion. RCA will be distributed to affected customers once completed.