Troubleshooting

Solutions related to troubleshooting WebTitan

Authentication pop-ups are appearing when users try to use Outlook
You must exclude your internal domain from using the proxy. In GPO settings tick the 'Bypass proxy for local addresses' box. You may als...
Mon, 28 Oct, 2013 at 4:36 AM
Why won't the images on Twitter load even though I have it whitelisted?
The images from twitter are drawn from a different domain, .twimg.com, which is categorized as a "Social Networking site", as a result WebTitan ...
Mon, 13 Oct, 2014 at 5:50 PM
Can Facebook Chat be blocked while Facebook is allowed?
Yes it can, go to the 'Filtering > Url Keywords' tab Then add /ajax/updatestatus.php and ajax/mercury/send_messages.php ...
Wed, 27 Nov, 2013 at 11:41 PM
I get authentication pop-ups when I try to use itunes
 Go to the 'Filtering > Domains' tab and add the following domains to the whitelist, set to 'bypass filtering and authentication'...
Mon, 20 Jun, 2016 at 5:23 PM
WebTitan crashed and now it will not finish booting
 WebTitan will need to try repair the disk If you get a message on the console that says: Enter full pathname of shell or RETURN for /bin/sh: ...
Wed, 18 Sep, 2013 at 4:24 AM
WebTitan has not been sending scheduled reports, what is a possible cause?
In your scheduled report settings you must have an email address in the 'From' field, if this is not the case the report will fail to send. A...
Fri, 10 Oct, 2014 at 12:06 AM
I cannot access the Web GUI, how can I send a support port to WebTitan support
If you have access to the WebTitan console, you must first login using your regular WebTitan administrator login and password Once logged in, navigate to...
Tue, 18 Feb, 2014 at 3:27 PM
Receiving pop ups requesting users authenticate themselves after they have already done so, what could be causing this?
 This could be a result of not having enough NTLM/LDAP authenticators allocated by your system to handle all the authentication requests you are receivi...
Tue, 11 Feb, 2014 at 2:53 PM
In my history tab I'm seeing a user called "anonymous" making web requests, what might the reason for this be?
 WebTitan uses the configured authentication method to determine the names of users that connect to it.  The "anonymous" user is used when an unau...
Mon, 9 Jan, 2017 at 4:00 PM
WebTitan has a domain classified incorrectly, how can it be reclassified?
You can look up the current classification of any site via the 'Content Filter Lookup' functionality via the Policies > Categories tab. I...
Tue, 3 Jun, 2014 at 12:52 PM